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Monday, April 17, 2017

Mission-Driven = Person-Directed

© Imelda Maurer, cdp

On March 21, 2017, I posted an entry about mission-driven workplaces as exemplified by correspondence from Melissa Angelo, HR Director for The Villa, a nursing home in Baden, PA, sponsored by the Sisters of St. Joseph of Baden.

Shortly after that post, Melissa told me about some activities around Employee Appreciation Week and, at my request, sent me some pictures of one of their events.  Each "household" had a tri-fold poster display about how, as staff, their household lives out the Villa Mission Statement and Values.  I asked Angela if I could share it with my blog readers and was so happy she said, "Of course!"

The pictures do not permit easy reading of what employees wrote, but they are so worth reading that I have included some of them beneath the appropriate picture.


We treat our residents with a bushel of kindness and respect, a peck of good old home cooking lastly "a bushel and a pack and a hug around the neck."

Hospitality filled with a cup of Joe. 

A spoonful of love makes the medicine go down 

1 oz teamwork, 1 cup compassion, 2 cups of person centered care. Mix in love

Stir in goodness and positivity.

A sprinkle of care and compassion

A bundle of teamwork

This display reflected how employees saw living out the Villa Values of Respect, Quality, Stewardship, Community and Collaboration

"The Villa is a place where all staff truly strives to provide all the needs of each individual resident. Not just physical needs. We daily attempt to make sure each person feels safe, loved, and knows that they are valued. We want each soul to live there days to the fullest."

"Interacting with each resident as much as I can, stop to give a hug, sing a song, or just give them a smile, never be too busy to show them love."

"The mission statement means showing the residents that we care about them. We help them when they need help. We try to make them feel at home. We also get to know the families. And most of all we all work as a team to keep them safe."

"Our residents and their families become our family – and we share in their joy and grief."

"We make this place feel like the resident's home as much as possible. Let them eat when they want to eat. If they want to sleep in, they can. We treat them the way we treat our own mother and father, with dignity, respect, and honor."

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